Irasin crafts

Order Track
Menu
Order Track
Refund Policy - Irasin Crafts

Refund Policy

At Irasin Crafts, customer satisfaction is our priority. We are committed to ensuring a smooth and transparent refund experience.

Important Notice: Please inspect your product carefully during delivery. Handmade products may have slight variations in texture, finish, or color, which are considered part of their unique craftsmanship.

Refund Eligibility

  • If you receive the wrong product.
  • If the product arrives damaged or defective.
  • If your prepaid order cannot be fulfilled due to stock unavailability.
  • If the delivered product significantly differs from the product description.

How to Request a Refund

1

Contact our support team within 24 hours of receiving your order.

2

Share clear photos or videos of the product and invoice for verification.

3

Once approved, your refund will be processed within 5-7 business days.

Refund Method

Refunds are generally returned through the original payment method, including bKash, Nagad, bank transfer, or card payment depending on your transaction type.

Non-Refundable Cases

  • Products damaged due to customer misuse.
  • Minor handmade texture or color variations.
  • Products returned without original packaging.
  • Customized or personalized products.

Need Assistance?

Our support team is always ready to help you regarding refunds, returns, or order issues.

Contact Support

Search Products